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Frequently Asked Questions

What is vaping?

Vaping is the process of inhaling vapor produced from a personal vaporiser or e-cigarette.

Are Vape Merchant products safe?

Vaping is becoming a more popular choice as it’s widely considered to offer a safer alternative to smoking tobacco, being 95% safer than smoking according to the Royal College of Physicians & Public Health UK.

Vape Merchant ensures our products are industry tested and our flavours are designed to be compliant with world-leading regulations established for e-cigarettes by the European Union and are made with the highest-quality nicotines. 

All our devices and e-liquids are manufactured in quality facilities – ensuring the practices and guidelines recommended by agencies that control authorisation and licensing of e-cigarette related products are adhered to.

Are your prices inclusive of taxes? 

Prices displayed on this website are inclusive of all sales taxes. Each customer shall be solely responsible for all sales taxes, or other taxes, and any relevant laws applicable on orders shipped to their country.

Do you offer returns and money back guarantee?

We do offer returns and a money back guarantee in certain circumstances. Please visit our Customer Service page for more information.

What countries do you ship to?

We ship to or distribute in the following countries: New Zealand.

Which strength should I use?

Depending on what your individual preference is, and whether or not you are just starting out or if you're an experienced vapor, will dictate what strength you should go with. 

  • 25mg - 50mg nicotine salt. These are best suited for those looking for an experience that mimicks traditional cigarettes. The strongest when it comes to strength and recommended only for use with mouth to lung devices. They have strong nicotine levels and certainly give an extra kick.
  • 12mg - 18mg Nicotine. These are good strengths for people coming off smoking mild or low strength cigarettes.
  • 3 to 6mg is a popular strength range for larger refillable devices, drippers and rebuildable devices.
  • 0mg is purely for the vaping experience and those looking for a pure flavour vape without the nicotine.

We encourage people to get in touch with us if they're unsure about any of our devices and which liquids they should use with them. Depending what you are specifically after, our team will be able to find a solution specifically for you.  

What flavours does Vape Merchant have?

There are a wide range of flavours across all of the brands we stock. These include;

Phix (USA), Vaypr (UK), Cafe Racer (USA) & Bi-So(Japan). 

Your best bet is to take a look at the tasting notes for each product range or come into a store to give them a go.

How can I tell the different devices apart?

Devices can be split up into a range of categories; each of which has their own benefits and distinct market. 

Category A - is low wattage, good for higher nicotine and nicotine salts. Some examples of these are;

Category B - is low wattage, higher nicotine and nicotine salts. Some of the devices that fall into these categories;

Category C - Medium sized device, with a refillable system with replaceable coils, built-in batteries, and adjustable airflow. These are a higher wattage and are best for 0-6mg nicotine liquids. Devices that fit into this category are;

Category D - These are large mods, with refillable systems and replaceable coils. They require external batteries and have adjustable airflow, digital screens and are good for 0-6mg of nicotine. Some devices are;

What do you use in your E-Liquid?

Depending on the individual liquid, the ingredients will change. However, all of the products that we stock are craft and made with quality ingredients.

Nicotine: A stimulant that can come from the tobacco plant or manufactured synthetically. We use highly purified/ USP grade/ pharmaceutical grade nicotine only. 

Nicotine Salts: are the natural state of nicotine in the tobacco leaf. They are compounds consisting of free base nicotine bound to one or more organic constituents. Naturally, nicotine does not exist on its own in the tobacco leaf.

Propylene Glycol (PG) & Glycerine (VG): Are clear liquids that are used to create a visible vapour, and are commonly used by the medical, food & beauty industries.

Benzoic acid: A naturally occurring ingredient, found in tobacco and other substances. When combined with nicotine, it helps provide cigarette-like satisfaction. (Only used in our Nicotine Salt variants)

Flavours: Our flavours consist of both naturally occurring and artificial ingredients. 

Nicotine Salt vs Freebase purified Nicotine: Standard free base nicotine is a single molecule, while nicotine salts are complexes. Nicotine salt is much more suitable to vaporization due to its preferential inhalation characteristics. Nicotine salts also offer a way of stabilizing the nicotine molecule. This extends the shelf life of nicotine, by means of making it is less prone to oxidation.

We're happy to provide you with the ingredients in any liquid if you want to get in touch.  

What flavour e-liquids do you stock?

We have a range of flavours from tobacco, menthol, strawberry cheesecake, sakura tea, apple, watermelon and rum and coke. If you'd like to take a look at our flavours head to our e-liquids page or come in store to give them a try. 



Australian Prescriptions

From 1st October all Australian customers must provide us with a prescription to import nicotine products.

If you don’t have a prescription, you can obtain one from and send it to us at

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