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Reporting Adverse Reactions is committed to providing high quality vaping products that are safe for our customers.  
If you or someone you know has experienced an adverse reaction to a vaping product you purchased from, you should report it to the store where you bought the product  (or if online email usand the New Zealand Pharmacovigilance Centre as soon as possible. Click here to make a report. 

This will help us and the New Zealand Vaping Regulatory Authority monitor the safety of vaping products for New Zealand.

Australian Prescriptions

From 1st October all Australian customers must provide us with a prescription to import nicotine products.

If you don’t have a prescription, you can obtain one from and send it to us at

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