Deliveries may be affected over Easter long weekend: Orders placed from Weds, 8/4 may not be delivered until Weds 15/4 *Rural delivery may take longer.
COVID-19 Online Order Packing Procedure:At Vape Merchant, we take the health and safety of our staff, customers and community seriously. We follow a strict COVID-19 precautionary packing procedure for all online orders:
• All packing surfaces are cleaned with sanitiser and anti-bacterial spray.
• Our incredible packing staff work in self-isolation and practice social distancing (that means, not even the courier gets within 2 metres of them!).
• Staff apply an anti-bacterial hand sanitiser throughout the day, and have been issued appropriate personal protective equipment.
• There is no double handling of orders - only one staff member will handle each parcel.
• In the event of packing staff coughing or sneezing, all order packing stops, a full sanitary clean of the work area is performed and anti-bacterial spray re-applied. Any product & packaging that may possibly have been affected is isolated for sanitising. New product & packaging will be utilised for the order.
This rigorous process is a precautionary measure and has been put in place to protect everyone’s health. Unfortunately, this means we need to spend a little extra time packing your order, which may add a slight delay in getting it to you.
When you receive your order, we ask that you wash your hands after opening the outer packaging of your parcel.
**Due to COVID-19 there may be slight 1-3 day delays in receiving your order. Rural delivery may be up to a 7 day delay**
New Zealand Shipping
NZ Express Shipping - orders under $30 / 2-4 working days / $5
Free Express Shipping - orders over $30 / 2-4 working days / Free
*Order must be placed before 2pm. Excludes rural delivery that may take up to 7 working days.
DHL Express Shipping - orders under $50 / Estimated 3-4 working days / $25
DHL Express Shipping - orders $50 - $139.99 / 3-4 working days / $12.50
Free DHL Express Shipping- orders over $140 / 3-4 working days / Free
Due to courier service delays we've partnered with DHL for express delivery of all Australian orders through the COVID-19 lockdown period.
*Order must be placed before 2pm. Excludes rural delivery that may take 5 working days.
South Korea Shipping / 2-5 Working Days / $30 flat-rate
All orders are tracked and dispatched with signature required. If you require the parcel to be left without a signature, please let us know in the order notes box or contact us on +64 (03) 544 5984.
Vape Merchant takes no responsibility for any lost or stolen packages for any non-signature orders.
New Customers: You will be required to show Govt Issued Identification to the delivery person to prove you are 18 years or older.