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Shipping Information

Vape Merchant NZ
Shipping Information
Free express overnight shipping NZ-wide on orders over $30. PHIX 2-hour delivery available in selected areas. All products are R18 — orders from customers with fewer than five previous orders are age-verified via CloudCheck before dispatch, and a signature is required on delivery.
New Zealand Shipping
NZ Express Shipping
Orders under $30 · 2–4 working days
$5
Free Express Shipping
Orders over $30 · 2–4 working days
Free
PHIX 2-Hour Delivery
Orders under $100 · Auckland, Nelson, Linwood · Weekdays, order by 2pm
$15
PHIX 2-Hour Delivery
Orders over $100 · Auckland, Nelson, Linwood · Weekdays, order by 2pm
Free
PHIX 2-Hour Express Delivery
Exclusive to PHIX products
Get your PHIX in 2 hours
Order by 2pm on weekdays and receive your PHIX pods or device within 2 hours. Available in Auckland urban areas, Nelson and Linwood (Christchurch CBD). You must be present to receive your parcel — the courier cannot leave or re-deliver.
Mon–Fri only
Order by 2pm
PHIX products only
$15 flat rate or free over $100
Must be present to receive
Learn more about 2-hour delivery →
Important information
Signature required
All parcels are sent with a signature required. Vape Merchant will not take responsibility for any lost or stolen packages for non-signature orders requested by the customer directly with the couriers.
R18 — age verification before dispatch
If you've placed fewer than five orders with us, we verify your age via CloudCheck (GBG) once your order is placed, using a valid NZ Drivers Licence or Passport. If verification fails, your order is cancelled immediately — otherwise it proceeds straight to dispatch.
Delivery address changes
If you'd like to change your delivery address, contact us at customerservice@vapemerchant.nz before your order is processed.
Late deliveries
If your shipment hasn't arrived 3 working days after the estimated arrival, contact us at customerservice@vapemerchant.nz with your order number.
Click & Collect
Free same-day Click & Collect at all 13 stores
Order online, choose "Pick up in store" and select your nearest Vape Merchant. Available at all 13 NZ locations — same day.
Find your nearest store →
Returns & Refunds
Returns policy

  • Vape Merchant accepts product returns within 14 days of purchase where the product is defective or faulty.

  • Product is deemed faulty after assessment by a Vape Merchant staff member. All components must be returned.

  • You must provide a Vape Merchant receipt or adequate proof of purchase.

  • Any attempts to tamper with Vape Merchant devices will void any returns claims.

  • Vape Merchant does not provide refunds or exchanges for change of mind.

  • Shipping costs are non-refundable.

  • For unused and unopened products, contact customer service or visit a store to speak with a Store Manager.

  • Unopened products must be received within 14 days of notifying Vape Merchant of your intention to return.
Questions about your order?
Call 0800 11 57 57 or email customerservice@vapemerchant.nz
Contact us