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Shipping Information

COVID-19 Online Order Packing Procedure: At Vape Merchant, we take the health and safety of our staff, customers and community seriously. We follow a strict COVID-19 precautionary packing procedure for all online orders.

Age Verification on Delivery

New customers will need to show Govt issued identification to the delivery driver verifying that you are 18 years or older - don't worry this for your first order only! 

 

New Zealand Shipping

NZ Express Shipping - orders under $30 / 2-4 working days / $5

Free Express Shipping - orders over $30 / 2-4 working days / Free

PHIX 2-Hour Express Delivery (Auckland urban areas, Nelson, Palmerston North & Linwood & weekdays only, order between 9am - 4pm *see here for more info) / 2 Hours / $15

Free PHIX 2-Hour Express Delivery (Auckland urban areas, Nelson, Palmerston North & Linwood & weekdays only, order by 3:30pm) - orders over $100 / 2 Hours / Free

$5 Express Shipping - Tobacco products  / 2-4 working days / $5

*$5 shipping applies to shipping of all tobacco products including cigarettes and RYO.

Order must be placed before 2pm. Excludes rural delivery that may take 5 working days.

***Up to 2 day delay on Auckland orders due to Covid disruptions.***
 

Australia Shipping

DHL Express Shipping - orders under $50 / Estimated 3-4 working days / $25

DHL Express Shipping  - orders $50 - $139.99 / 3-4 working days /  $12.50


Free DHL Express Shipping- orders over $140 / 3-4 working days /  Free

Due to courier service delays we've partnered with DHL for express delivery of all Australian orders through the COVID-19 lockdown period. 

*Order must be placed before 2pm. Excludes rural delivery that may take 5 working days.

 

What countries do we ship to?

We ship to New Zealand and Australia.      

 

Changing Delivery Address

If you’d like to change your delivery address, please visit ‘My Account’ and make the necessary adjustments. If you order has already been dispatched, it will arrive at the location provided during payment. 

 

Delayed Shipping

We will do our best to ensure your order is delivered on time, however, if your shipment has not arrived 3 days after the estimated ETA, please contact us at info@vapemerchant.nz, quoting your order number.

Please note delivery of goods once dispatched from our warehouse is out of our control and we cannot accept any responsibility for delays in delivery.