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Shipping Information

*Due to NZ Post Alert level 3 service volumes our NZ orders may take an additional 2-5 working days to deliver. Thanks for your patience.

Age Verification on Delivery

All customers will need to show Govt issued identification to the delivery driver verifying that you are 18 years or older.

 

New Zealand Shipping

NZ Express Shipping - orders under $30 / 2-4 working days / $5

Free Express Shipping - orders over $30 / 2-4 working days / Free

PHIX 2-Hour Express Delivery (Auckland urban areas, Nelson & Linwood & weekdays only, order between 9am - 3pm *see here for more info) / 2 Hours / $15
*Not available for auto-ship orders.

Free PHIX 2-Hour Express Delivery (Auckland urban areas, Nelson & Linwood & weekdays only, order by 3pm) - orders over $100 / 2 Hours / Free
*Not available for auto-ship orders.

**You must be present to receive your parcel on the 2-hour express service. The courier cannot leave or re-deliver your order which may delay delivery by 1-2 days**

All parcels are sent with a signature required. 
Vape Merchant will not take responsibility for any lost or stolen packages for any non-signature orders that have been requested by customer directly with the couriers.

Australia Shipping

DHL Express Shipping - orders under $50 / Estimated 3-4 working days / $25

DHL Express Shipping  - orders $50 - $139.99 / 3-4 working days /  $12.50


Free DHL Express Shipping- orders over $140 / 3-4 working days /  Free

We require a nicotine prescription to ship Australian orders. For more information click here.

Orders valued above AUD $1,000 may be subject to customs duties and taxes upon arrival into Australia. These additional duties are the importers responsibility.

*Order must be placed before 2pm. Excludes rural delivery that may take 5 working days.
 

What countries do we ship to?

We ship to New Zealand and Australia.      

 

Changing Delivery Address

If you’d like to change your delivery address, please contact customerservice@vapemerchant.nz. If your order has already been dispatched, it will arrive at the location provided during payment. 

 

Delayed Shipping

We will do our best to ensure your order is delivered on time, however, if your shipment has not arrived 3 working days after the estimated time of arrival, please contact us at customerservice@vapemerchant.nz, quoting your order number.

Please note delivery of goods once dispatched from our warehouse is out of our control and we cannot accept any responsibility for delays in delivery.

COVID-19 Online Order Packing Procedure: At Vape Merchant, we take the health and safety of our staff, customers and community seriously. We follow a strict COVID-19 precautionary packing procedure for all online orders.