Free shipping on NZ orders over $30 & Australia orders over $140!

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Customer Service

We love hearing your feedback, so if you have any questions, comments or product queries regarding anything we have available at Vape Merchant, please get in touch.

Vape Merchant Head Office:
11a Croucher St
Richmond 7020
New Zealand

Phone: 0800 11 57 57
Email: customerservice@vapemerchant.nz

Live chat and phone support available:
Monday - Friday: 9am - 6pm NZST

For media enquiries please email sarahk@vapemerchant.nz

Australian Prescriptions

From 1st October all Australian customers must provide us with a prescription to import nicotine products.

Obtain prescription to use nicotine products.

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Purchase a product containing nicotine.

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Upload prescriptions after you place your order.

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We’ll ship our your order!

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If you don’t have a prescription, you can obtain one from https://www.quitclinics.com and send it to us at myscript@vapemerchant.co.nz.

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Adults only (18+)

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Customer Service

Australian Prescriptions