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Customer Service

We love hearing your feedback, so if you have any questions, comments or product queries regarding anything we have available at Vape Merchant, please get in touch.

Vape Merchant Head Office:
11a Croucher St
Richmond 7020
New Zealand

Phone us:
New Zealand 0800 11 57 57
Australia 1800 200 787

Email us:

Live chat and phone support available:
Monday - Friday: 9am - 5pm NZST 

For media enquiries please email

Australian Prescriptions

From 1st October all Australian customers must provide us with a prescription to import nicotine products.

If you don’t have a prescription, you can obtain one from and send it to us at

Learn More