Free overnight NZ shipping on all orders* NEW! 2-hr express PHIX delivery available in Auckland.

PHIX Auto-Ship Program

PHIX Pod Auto-Ship Program 

How to Subscribe:

Step 1: Pick your favourite PHIX Pod flavour and strength.

Step 2: Select "Auto-Ship & Save" under delivery options and choose frequency of shipments i.e "every 2 weeks" and quantity of pod packs (there are 4 pods in a pack) you'd like to receive in each shipment.

Step 3: Add to your cart and checkout as usual – your 10% discount will be applied automatically.

Your product(s) will be automatically charged to your secure credit card on file and shipped at the delivery interval you’ve selected. You can pause, modify or cancel your shipments at any time by logging into your Vape Merchant customer account.

 

FAQs 

What are the benefits of joining this program?
You will receive 10% off every order and the convenience of an auto shipment right to your doorstep at an interval of your choosing. Enjoy free NZ shipping on your orders.

What is an Auto-Ship program?
An Auto-Ship program is also known as recurring delivery. When you place an order under Auto-Ship, you’ll automatically receive the PHIX pods and quantity of your choosing at the frequency you select (e.g every 2 weeks). These recurring deliveries make receiving your products super easy and convenient, and will be automatically billed to your credit card. Never run out of your PHIX Pods again.

Is there an annual fee?
No, there is no annual fee.

 

MANAGING YOUR SUBSCRIBE & SAVE

Can I cancel a subscription anytime?
Yes, you can cancel at anytime (and re-subscribe at any time!). No strings attached.

How do I cancel a subscription?
It’s no problem to cancel a product subscription anytime up until 24 hours before your next shipment is scheduled to go out. Please note: if you cancel your subscription within 24 hours of your next shipment that is scheduled to go out there will be a $5 administration charge.

1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”.
4. Select "Manage" and choose "Cancel Order” in drop-down.

Can I change the products in my subscription?
Yes!

1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Select "Manage" and choose "Swap Product” in drop-down and choose the product you'd like instead. Click "Update" to confirm change.

How do I change the frequency of a subscription?
1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Click the underlined frequency you currently have set e.g "Every 2 Weeks" and select new frequency. Click "Update" to confirm change.

Can I skip a shipment in my subscription?
Yes!

1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Select "Manage" and choose "Upcoming Orders” in drop-down and select "Skip Order" for any shipments you DO NOT want to receive. 

Can I change the quantity of a subscription item?
Yes!

1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Select "Manage" and choose "Product (Qty)” in drop-down and change to amount of pod packs (4 pods in a pack) you would like. Click "Update" to confirm change.

How do I update my shipping address?
1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Select "Manage" and choose "Update Address” in drop-down and change accordingly. Click "Update" to confirm change.

How do I change my credit card details?
1. Log into your account at vapemerchant.nz.
2. Scroll to bottom of page.
3. Click “Manage Subscriptions”
4. Select "Manage" and choose "View/Update Card” in drop-down and change accordingly. Click "Update" to confirm change.

 

SHIPPING INFORMATION

How can I receive free shipping?
You can receive free shipping on all orders NZ-wide. If you live outside of NZ then standard shipping charges may apply.

Will I receive emails notifying me of an upcoming subscription shipment?
Yes, 3 days prior to your scheduled ship date you will receive an email. It will serve as a reminder in case you need to go into your account and make any changes to your upcoming subscription.

Can I be a member of this program if I live internationally?
Yes, you can! But free shipping will not be an option since this only covers NZ shipping. The 10% discount and auto-ship delivery plan would be available to you.