PHIX 2-Hour Auckland delivery is now available! Shop in-store or online with Click & Collect or Free NZ shipping on vape orders over $30. *May be delay on NZ deliveries (Auckland up to 10 day delay) due to Covid-19 disruptions - click here for more info.

COVID-19 Updates

21 May: COVID-19 Alert Level 2 Updates

New Zealand Customer Order Deliveries: Due to an unprecedented backlog of parcel deliveries at NZ Post from the beginning of COVID-19 Level 3, orders between 1st April - 13th May may have been affected. NZ Post have announced that these parcels will be sent this week. There are still delivery delays in Auckland of up to 10 days.

Our stores are back to normal opening hours and implement physical distancing in store that is in accordance to the NZ Govt's COVID-19 alert level 2 guidelines.  

We will be taking the following steps to protect our customers and staff from the spread of COVID-19 while operating at alert level 2:

• Physical Distancing: Customers must maintain 2 meters away from fellow shoppers. Staff maintain a 2 meter distance while working inside the store.

• Contactless Payments: We encourage customers to use contactless payments such as Paywave to reduce contact.

• Click & Collect: We encourage customers to shop online at vapemerchant.nz and select the “Pick up instore” option to reduce contact.

• Increased Cleaning: Staff follow a strict COVID-19 cleaning procedure throughout the day to protect customers and team members from risk of COVID-19 spread.

**NZ delivery delays of up to 7 working days may occur due to COVID-19 disruptions. **

COVID-19 Alert Level 3: Vape Merchant stores are now open in a reduced capacity.

Our stores are now open and operate in a reduced capacity in accordance to the NZ Govt's COVID-19 alert level 3 guidelines.  

We will be taking the following steps to protect our customers and staff from the spread of COVID-19 while operating at alert level 3:

• Physical Distancing: Customers may only place their order and pay at the front door. Entry is not permitted. Customers must maintain 2 meters away from fellow shoppers. Staff maintain a 2 meter distance while working inside the store.

• Reduced store hours: All Vape Merchant stores will be operating on weekdays 9am - 6pm and weekends 10am - 4pm during alert COVID-19 level 3.

• Contactless Payments: We encourage customers to use contactless payments such as Paywave to reduce contact.

• Customer Traffic Recording: We are required by the NZ Govt to record customer details for COVID-19 tracing purposes. This information will not be shared with a third party unless you’ve come in close proximity with a COVID-19 case.

• Click & Collect: We encourage customers to shop online at vapemerchant.nz and select the “Pick up instore” option to reduce contact.

• Increased Cleaning: Staff follow a strict COVID-19 cleaning procedure throughout the day to protect customers and team members from risk of COVID-19 spread.