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COVID-19 Updates

12 August: COVID-19 Updates

The NZ Govt has announced that Auckland will be moving to COVID-19 alert level 3 and alert level 2 for the rest of New Zealand from midday Weds (12 August) - midnight Friday (14 August).

Our Auckland stores (Newmarket and Pukekohe) will be open in a reduced capacity in accordance to the NZ Govt's COVID-19 level 3 guidelines. The rest of our NZ-wide stores will operate at alert level 2. All stores will be trading at the normal opening hours.

AUCKLAND STORES: We will be taking the following steps to protect our customers and staff from the spread of COVID-19 while operating at alert level 3:

• Click & Collect: We encourage customers to shop online at vapemerchant.nz and select the “Pick up instore” option to reduce contact.
• Physical Distancing:
 Customers may order contactlessly and pay at the front door. Entry is not permitted. Customers must maintain 2 meters away from fellow shoppers. Staff maintain a 2 meter distance while working inside the store.
• Contactless Payments: We encourage customers to use contactless payments such as Paywave to reduce contact.
• Customer Traffic Recording: We are required by the NZ Govt to record customer details for COVID-19 tracing purposes. This information will not be shared with a third party unless you’ve come in close proximity with a COVID-19 case.
• Increased Cleaning: Staff follow a strict COVID-19 cleaning procedure throughout the day to protect customers and team members from risk of COVID-19 spread.


REST OF NZ STORES: We will be taking the following steps to protect our customers and staff from the spread of COVID-19 while operating at alert level 2:

• Physical Distancing: Customers must maintain 2 meters away from fellow shoppers. Staff maintain a 2 meter distance while working inside the store.
• Contactless Payments: We encourage customers to use contactless payments such as Paywave to reduce contact.
• Tasting Bays Closed: No taste sampling.
• Click & Collect: We encourage customers to shop online at vapemerchant.nz and select the “Pick up instore” option to reduce contact.
• Increased Cleaning: Staff follow a strict COVID-19 cleaning procedure throughout the day to protect customers and team members from risk of COVID-19 spread.