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COVID-19 Updates

From 11:59pm Tuesday (21/9) Auckland moves to Covid alert level 3. Our Auckland stores are re-opening at 9am on Wednesday (22/9). Contactless service will be available at the store door.

Auckland store opening hours at Covid Alert Level 3:
Mon-Fri: 9am-6pm
Sat-Sun: 10am-4pm

How to shop safely:

✅ Wear a mask
✅ Maintain physical distance from fellow shoppers and staff
✅ Scan the Covid Tracer QR Code on arrival
✅ Be Patient

Our stores outside of Auckland are back to their normal opening hours at Alert Level 2. See store hours here -

Due to NZ Post service volumes our NZ orders may take an additional 3-5 working days to deliver. 

If you have any concerns or require further information, please visit the Ministry of Health website or contact Healthline on 0800 358 5453.

Australian Prescriptions

From 1st October all Australian customers must provide us with a prescription to import nicotine products.

If you don’t have a prescription, you can obtain one from and send it to us at

Learn More