Membership is free. You will become a member of the Rewards Programme when you create an account by signing up on the Vape Merchant website at www.vapemerchant.co.nz or signing up at a Vape Merchant store. To enjoy the full benefits be sure to activate your online account and subscribe to email marketing. You must be 18 years or over to join.

Sign up to the Rewards Programme with your email address and you will automatically be sent an online account invite email. Simply click "Activate account" on the email. If you are unsure if you have an active online account email us at customerservice@vapemerchant.nz

You can view your Rewards points balance at any time by logging into your account online. We will also email you to let you know when you have earned a reward – and when your points are 2 weeks away from expiring.

1 Point = 5c so 100 points = $5

You can earn points by purchasing vape products at Vape Merchant store locations or online at www.vapemerchant.nz. Excludes subscription products and sale items.

This perk begins 3/10/23. Get $20 worth of rewards points automatically added to your VM Rewards account after every 20 eligible product purchases. Eligible product purchases include rechargeable vape devices, bottles of eLiquid, PHIX pod packs. You have 6 months to purchase a total of 20. Excludes replacement pod purchases and sale/ promotional items. Points expire 6 months from issue.

Every PHIX pod pack or bottle of eLiquid purchased on subscription or through the Rewards Member multi-buy instore deal will count towards the 20 eligible purchases reward.

As of 3/10/23 the “Free Device” reward is being replaced with the new Rewards Programme perk of $20 of rewards points automatically added onto your account after 20 eligible purchases.

Any purchases that counted towards the Free Device reward have automatically been included towards the NEW rewards programme perk: $20 of rewards points automatically added onto your account after 20 eligible purchases.

You can view and spend your points online by logging into your customer account at www.vapemerchant.nz/login. Next you will need to follow the instructions to convert your rewards points into a Gift Voucher that you can spend online. You must have at least 100 points to convert your points into a Gift Voucher.

No worries, email customerservice@vapemerchant.nz and they can have it resent to the email address registered to your account. Note: only you can view your Gift Voucher’s unique code.

Points expire 6 months from the time they are issued.

Within 24 hours.