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PHIX Terms & Conditions

By agreeing to the terms of the subscription model, you agree to weekly deductions from your credit card of $34.90 for a period of six months. Upon the first confirmed payment, you will receive the following:

  • 1 Phix device
  • 1 Phix charger
  • 1 x Phix Pod pack (4 pods per pack)

Thereafter, each week, for a total of twenty six (26) shipments you will receive your desired Phix pod flavours, in the form of one (1) four-pack Phix pods.

The weekly credit card charge will continue for a period of twenty six payments, at which time you can renew your subscription for a further six months, or cancel the subscription.

Ownership of the Phix device, charger and pods passes to the subscriber at the end of the first six months of subscription. In the event of a discontinuation of your subscription, by your notice in writing of your desire to cancel your subscription, you must return all unused pods, the Phix device and charger to:

Vape Merchant Limited

11a Croucher Street

Richmond, Nelson 7020


Upon receipt of the returned device, charger and unused pods, your credit card deductions will cease. We reserve the right to deduct a final payment to cover ancillary costs.

In the event our e-commerce partner receives a dishonour notification from your bank, indicating the credit card payment has failed, you will be notified in writing to rectify the dishonour. Failure to do so within the recommended timeframe will render the subscription void and further shipments of the Phix pods will cease, until such time as the dishonour has been rectified.

Shipments can be placed on hold/ parked if you are not using your Phix product as regularly as the subscription allows. Regular deliveries will resume on the following 2 week period of each parked order.  In the event of you notifying us to delay future deliveries, please note this will not affect the regular deductions from your credit card.

You can change the flavour of your Phix pods by notifying us in writing of your desired change. Changes to your desired flavour will occur as soon as practicable following your notification.


Phix, Vape Merchant and Vapertech only warrants Phix devices against defects in materials and workmanship under normal use for 1 year from the date of retail purchase, by the original purchaser (this limited warranty is not transferable to subsequent purchasers).

What is not covered by the warranty?

Phix pods themselves are not covered by the 1 year warranty.

Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes

Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusual heavy perspiration or other moisture) or extreme environmental conditions (e.g. sand, food, dirt or similar substances.

Damage caused by operating the device outside the permitted or intended use as described by the Phix documentation will void this warranty.

Further, opening, disassembling, tampering or modifying the device will void this warranty.

Any original purchasers returning devices for repair or replacement will be subject to age-verification. Phix/Vape Merchant/Vapertech will honour this warranty from original purchasers of legal age to purchase the device.

Phix/Vape Merchant/Vapertech reserves the right to change the terms of this warranty without any prior notice and at its sole discretion.

Phix/Vape Merchant/Vapertech website and all related content, mobile applications (if applicable) and associated services (collectively the “website” is a service owned and operated by Phix/Vape Merchant/Vapertech. Phix/Vape Merchant/Vapertech has adopted these Terms and Conditions to inform you of your rights and obligations when using the web site and/or when purchasing Phix products. Your use of this website and/or your purchase of any product constitutes your agreement to the following Terms and Conditions. If you do not agree with these Terms and Conditions, you may not use the website or purchase products from the website.